Our Refund & Return Policy

At Pitch Perfect Gears, we are committed to ensuring your complete satisfaction with every purchase of baseball, fastpitch, and slowpitch equipment. We understand that sometimes things may not go as planned, and you may need to return a product. Our Refund Policy is designed to make this process as smooth and straightforward as possible.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products. If you are not entirely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund or exchange, subject to the conditions outlined below.

Conditions for Refund

To be eligible for a refund, the following conditions must be met:

• Product Condition: The item must be unused, in its original condition, and in the original packaging with all tags, labels, and accessories intact.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
• Return Authorization: Please contact our customer service team at info@pitchperfectgear.shop to obtain a Return Authorization (RA) number before sending your item back. Returns without an RA number may not be accepted.

How to Return an Item

1. Request a Return Authorization: Contact our customer service team at info@pitchperfectgear.shop to request a Return Authorization (RA) number and Address.
2. Pack the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure the RA number is clearly marked on the outside of the package.
3. Shipment : Contact our customer service team at info@pitchperfectgear.shop for the address:
   Please note that return shipping costs are the responsibility of the customer unless the item was damaged or defective.

Refund Process

Once we receive your returned item and inspect its condition, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item. We recommend contacting our customer service team to ensure availability before returning the original item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our Refund Policy, please contact us. Our customer service team is here to assist you and ensure your satisfaction with every purchase.

Thank you for shopping with pitchperfectgear.shop. We appreciate your business and are dedicated to providing you with the best quality baseball, fastpitch, and slowpitch equipment.